About

Stratisight is an India-based CX consulting firm specialising in Voice of Customer (VOC) programme design and management for growing businesses that lack an in-house CX team. Their "VOC Program-in-a-Box" offering combines SurveySparrow's survey platform with expert CX analyst support to design, implement, and continuously optimise NPS, CSAT, and CES programmes — handling everything from survey design and workflow automation to reporting and dashboards, so clients get clear, actionable insights without building internal capability. They serve B2B SaaS, professional services, multi-location businesses, mid-market e-commerce, healthcare, education, and financial services.

What distinguishes Stratisight is their fully managed, done-for-you model: rather than selling software and stepping back, they act as an embedded CX team — delivering monthly VOC management, insight reports, executive reviews, and ongoing CX strategy support. Implementations are completed in 2–4 weeks, and engagements are structured across tiered plans to fit companies at different stages of CX maturity.

Services Offered

• End-to-end VOC programme design and implementation using SurveySparrow
• NPS, CSAT, and CES survey design, deployment, and ongoing management
• CX analytics, reporting dashboards, and workflow automation
• Monthly managed VOC operations including insight reports and VOC strategy calls
• Executive CX reviews and strategic advisory for mid-market organisations
• SurveySparrow onboarding, configuration, and platform migration support